This Privacy Policy describes our policies and procedures on the collection, use and disclosure of information in connection with the use of all services provided by AirQo. We "AirQo" are committed to respecting and protecting your privacy and ensuring responsible use of the information that we collect.

We build a range of products and services to help individuals and decision makers access timely air quality information and help drive action to mitigate and reduce air pollution in cities and other spaces. Our products and services include, without limitation, air quality sensing technologies, digital air quality platforms and tools, web and mobile apps for accessing, understanding and interpreting air quality.

When you use our services, we may collect information to help us improve and customize our products to better meet the needs of our users. We may collect this information explicitly or automatically using available third-party tools. AirQo is committed to ensuring the responsible use of the information that we collect.

This policy was developed to help you understand the information we collect and the measures we put in place to ensure privacy.

When you sign up to use our air quality digital platforms including mobile and website apps and platform analytics, we ask you to provide certain information such as name, phone number, email address and password. The information collected is used to set up and manage the user's account on our digital platforms. We use contact information such as phone and email to communicate with you.

When you agree to be a host of air quality monitoring devices, we may collect personal information such as name and phone number. Additionally, we may also collect metadata including photos’ demographic and description of the site as well as geolocation information. We use this information to support the maintenance and management of the air quality network. Our air quality monitoring devices collect location information which helps us to associate air quality measurements with specific locations.

We may also collect data through voluntary surveys to understand user experiences and inform improvements. We may commission studies and surveys to collect data to help us understand users' perceptions and behavior on air quality management. We use this information to help link air quality information to action and policies to help improve air quality. We also use this data to measure our impact. We aggregate the information from surveys to remove any personal identifying data.

When you use our digital tools including website, web and mobile-based apps, we may collect information on your interaction with our services. We may use Third party tools such as Google Analytics, iOS and Android analytics. This information helps us to understand usage patterns and inform refinements and improvements of our products.

Our products and services may collect technical logs to support the troubleshooting of errors or bugs in our products. For example, understanding the devices where our app crashes can help us fix bugs and improve performance resulting in a better user experience.

We use cookies on websites and web-based platforms. First, let us define what a cookie is. A "cookie" is a small data file that can be placed on your computing device when you visit certain websites. We may use cookies to collect, store, and sometimes track information for authentication and session management. We may use cookies for statistical purposes to help us better operate and improve our services.

We may use a cookie to save your personal settings and to provide customizable and personalized services. If you are concerned about cookies, you may change your browser's settings to reject all cookies. Just keep in mind that some of our services rely on cookies to function properly so rejecting them may affect their operations.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use industry acceptable means to protect your personal data, we cannot guarantee its absolute security.

Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our storage systems.

Our services may contain links to external services that we do not operate. If you click on a third-party link, you will be directed to that third party's service. We advise you to review the Privacy Policy of every external link that you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

We may change this Privacy Policy from time to time. When we do, we will post the changes to the Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page or platform.

By using our services, you agree to the collection and use of the information in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy, You can contact our designated Data Protection Officer through: info@airqo.net.